Operations Assessment for Construction Management Firm

Our client is one of the largest commercial and civil contractors in the country with many successful high-profile construction projects to its credit and a growing property management division.

Challenge

Our client was challenged to improve management of its growing property management segment. To begin this process, management recognized a need for a robust assessment of the current state of its operations. This assessment would include a review of internal controls, technology, and personnel management. This understanding would be essential to alleviate current challenges as well as identify
opportunities to effectively transform operations to drive future benefits.

Solution & Delivery

Clarendon Partners performed an assessment of the client’s processes and developed recommendations and plans for process optimization to organize the property management division for future growth. To satisfy the needs of this client, Clarendon Partners provided the following:

• An analysis of current state operations, including a root cause analysis of current pain points

• Provided robust recommendations for improvement in key focus areas that included:

• Future state organizational structure options,

• Recommendations for operating models that will help centralize ownership of core functions,

• Organization succession planning guidance, and

• Recommended strategies for strengthening policies.

Project Length: 2 Months

Impact & Lasting Value

The analysis Clarendon Partners provided is integral in the development of the strategic plan for this growing property management division. The client is using this analysis to guide planned restructuring efforts. The comprehensive analysis provided insight to how the client can best integrate its growing organization, create efficient processes, clarify roles and responsibilities, and mature the division to meet leadership’s future state goals.